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This is exactly the situation LJ Hooker Nerang (REB awards 2021 Winner Sales Office Of The year - Regional) found themselves in – when competition in their patch started to heat up.
They knew their approach to authentic and genuine customer service would deliver the edge – but needed to find the time to be more human, and less stuck in paperwork.
An overhaul of their agency tech stack – significantly reducing the number of tools used by staff, cutting:
Any prop-tech we plug in should not take away from what we do as agents – it should enable us to do more of what we are good at, which is talking to people.
– Emily Megraw, Office Administrator (2021 Winner REB Operations Manager of the Year)
Emily and the LJ Hooker Nerang team did this using Rex: database, workflow and marketing platform. This case study examines how they saved 88 hours of admin time every month, and more.
If your business wants the same results speak to us.